CHECK IN

Passengers must arrive at the airport in time for the completion of check-in and at least 120 minutes before the flight departure if you have checked baggage or at least 90 minutes before if you only have and luggage.

Check-in operations begin approximately two hours before the scheduled departure of the flight and end 40 minutes before that time. We remind to all Passengers that online check-in service is not available on our flights. Passengers should check in only at check in desks the day of departure without any extra costs.

In order to avoid the risk of missing a flight, you are advised to check-in well in advance and to be at the departure gate at least 35 minutes before the flight’s scheduled departure time. The Carrier reserves the right to reallocate the seat originally reserved to a delayed Passenger if the Passenger arrives after that time.

In order to check in, Passengers must go to the dedicated counters with a valid identity document and the Booking Reference Code given to them by the GSA/Carrier at the time they purchased their Tickets. Self-certifications to prove personal identity are not accepted.

Passengers must also ensure that they are in possession of any documents required by the laws of the destination countries in order to enter their territories.

It is in all circumstances the sole responsibility of Passengers to ensure that, in addition to a valid identity document, they are also in possession of any further requirements or documents required by the customs and immigration authorities and any penalties, sanctions, charges or extra costs resulting from the absence of such requirements or valid documents shall be their responsibility. The Carrier therefore advises, in order to avoid any unpleasant misunderstandings, that Passengers should contact the immigration authorities of the destination country to obtain information and clarifications before purchasing their tickets.

Where the documents produced by Passengers are not valid, or where the name of the Passenger shown on the booking does not correspond exactly (letter for letter) with the name on the identity document, the Carrier will deny boarding and the Passenger will not be entitled to any refund.

Documents for Schengen Countries – To visit Schengen Countries, it is sufficient to show a valid identity card for the departure. We would remind you that a driving licence is not valid for expatriation purposes.

Documents for non-Schengen – To visit Non-Schengen Countries it is necessary to show a valid passport. Moreover, before leaving, it is necessary to check if the country of destination requires an entry visa.

Identity card for Egypt – It is important to bear in mind that the Egyptian Border allows access to the country to Italian nationality Passengers in possession of a Passport validity over six months. Only for Tourism, it is allowed paper and digital identity card with validity over six months with two identification photos attached, in order to issue visa to allow access. Same conditions are applicable to Minors (less than 15 years). Italian nationality passengers in possession of a digital identity card with an extension certificate (paper validity extension slip) are not allowed to access through Egyptian Border Agency. Similarly, the paper identity card with validity renewal via the affixing of a stamp on the back is not accepted.

Minors - Egyptian Authorities allow entrance to minors in possession of paper identity card valid abroad, at same conditions reported above. For Toursim Identity card must have validity over six months, and must be accompanied by two identity photo’s (id format).Be aware that without these conditions visa will not be issued. Birth certificate with a photo endorsed by Police Authorities Is NOT accepted

Where a Passenger loses his or her identity document while abroad, the Embassy, Consulate or local Police must be immediately contacted in order to file a regular complaint. The complaint report must be shown at check-in. The Passenger must arrive for check in well in advance

As per regulations All minors are allowed to travel only with a document with validity abroad such as Passport, or for UE States also with Identification card valid abroad. Identification cards are valid abroad only if not reporting a stamp with following: NOT VALID ABROAD. Minors up to 14 years can travel abroad only if are accompanied by at least one of the two parents or legal guardian. In this case document must show both names of parents or legal guardian, or alternatively parents or guardian which can present birth certificate of minor, family statement or valid legal document stating nomination of guardian. This is requested to avoid illegal immigration of minors.

A legal authorization is required in case Mistral Air is entrusted the custody of an “Unaccompanied Minor”. Such authorization shall be legalized by the Police Station (“Questura”) or by the competent international authorities. The Authorization is not required in case of domestic flights within Italy. For minor passengers (including Children and Infants) who travel together with their parents, particularly if they have a passport issued before 2009, in case it does not show clearly their relationship, it shall be necessary to show at the check-in desk a family certificate, which can be requested from the local institution bodies.

Over 14 years old minors can travel not accompanied either in UE Destinations and extra UE.

For further enquiries visit following website : http://www.poliziadistato.it/articolo/191

It is advisable to avoid travelling with infants below two weeks of age (14 days). In any event, only one infant per adult may travel.

For national flights, Passengers under the age of 14 are not accepted on board the Carrier’s aircraft unless accompanied by a Passenger aged at least 18.

For flights from Italy to a foreign destination, Passengers under 15 years of age are not accepted on board the Carrier’s aircraft unless accompanied by a Passenger aged at least 18.

For Passengers aged between 5 and 14 (for national flights) and between 5 and 15 (for international flights), the unaccompanied minors assistance service; UMNR is available at the cost of EUR 50.00. In order to book the unaccompanied minors assistance service you are kindly requested to send an e-mail to callcenter@mistralair.it  at least 5 days before departure in order to communicate the following details ; person who will accompany the minor to the departure airport, and the person who will collect the minor from the destination airport. Mistral Air will provide all instructions on the unaccompanied minors’ procedure how to pay the charge for the assistance.

Unaccompanied minors must be accompanied to the Carrier’s check-in desk at the departure airport at least two hours before the scheduled departure of the flight. If the Passenger does not check-in within at least one hour before the scheduled departure of the flight, the assistance service will not be guaranteed and as a result, there will be no guarantee of boarding or departure, and there will be no entitlement to a refund of the ticket price or a refund of the unaccompanied minor’s assistance service charges.

For passengers under 14 years of age for domestic destinations and under 15 years of age for international destinations traveling without an accompanying adult, The following details are required:

A photocopy of the identity document of the person accompanying the minor to the airport
A photocopy of the identity document of the person picking up the minor at the airport
A valid travel document for the minor
The Unaccompanied minor 
UM advise form duly filled in. UM advise form could be filled also at the airport.

For minors travelling abroad holding an Italian document (Italian nationality) not travelling alone, a (Dichiarazione di AccompagnamentoDeclaration of Temporary Guardianship for Travel Abroad is needed. This should be signed by the parents or by the legal guardian of the minor including the name of the airline to which the minor is entrusted, and authenticated by the (Questura) Police Station. For minors who are not of Italian (travelling with a document with is not issued by Italian authorities), it is recommended to contact Local authorities the country the minor is travelling to, to ensure what Regulations, documents or Visa the minor will need.

In order to abide by Albanian Laws and Regulations, Albanian citizens up to 18 years of age must hold a notarized written consent letter from both custodial parents or legal guardians to be authorized to travel without an adult companion to and from Albania.

For any further information about documents to travel abroad, please visit the following website: Polizia di Stato.

IMPORTANT INFORMATIONS

Smoking is prohibited on all the Carrier’s aircrafts. Failure to comply with this prohibition, as well as any legal proceedings, shall give rise to payment of a fine of between EUR 25 and EUR 250 (the fine may be doubled if the infringement takes place in the presence of pregnant women or children aged under 12). The consumption of alcoholic drinks brought onto the aircraft by the Passenger or offered by third parties is not permitted on the aircraft.

In accordance with national and international legislative provisions, the aircraft is subject to the authority of the flight captain. Persons on board the aircraft must comply exactly with his instructions.

The captain is authorised to take any measures necessary in respect of Passengers whose conduct is improper or causes disturbance. The Passenger will be held responsible for any damage caused to the Carrier or to third parties by his conduct, and will have an obligation to provide compensation.

For security reasons, under no circumstances may Passengers do not place the following items in their baggage, even if it is checked in:

  • personal defence sprays
  • vehicle fuel system components which have contained fuel
  • alarm devices
  • explosives, including detonators, fuses, grenades, mines and explosives
  • gases, including propane and butane flammable liquids, including benzene and methanol
  • refrigerant liquids and irritants
  • radioactive materials including medical or commercial isotopes
  • flammable solids and reactive substances, including magnesium, firelighters, pyrotechnic items and rockets
  • corrosives, including mercury and vehicle batteries
  • flammable substances, whether liquid or solid, including alcohol over 70 per cent proof
  • magnetised materials
  • oxidising substances and organic peroxides, including bleaching agents and car bodywork repair kits
  • toxic or infectious substances, including rat poison and infected blood
  • underwater torch with batteries inserted

 

Pistols, firearms (pistols, revolvers, rifles, shotguns, etc.) or any item that can or looks like it may be able to fire a projectile or cause injuries are not under any circumstances allowed to be carried in hand baggage and this includes:
  • lighters shaped like firearms
  • toy guns of any type
  • crossbows
  • component parts of firearms (except for telescopic sighting devices and sights)
  • stun or shocking devices, such as cattle prods, ballistic weapons using conducted energy (tasers)
  • catapults
  • harpoons and spear guns
  • ball bearing guns
  • air pistols, rifles and pellet guns
  • industrial bolt and nail guns
  • rocket launchers
  • starter pistols
  • replica and imitation firearms
  • stun devices for animals
  • pointed weapons or weapons with edges and sharp objects

 

Pointed items or items with a blade that can cause injury, including:

  • harpoons and spears
  • axes and hatchets
  • tradesmen’s tools that have the potential to be used as a pointed or edged weapon (such as drills and drill bits, shearers, cutters, saws of any type, screwdrivers, crowbars, hammers, spanners, wrenches, welding torches)
  • ski poles and walking/hiking poles
  • scalpels
  • knives, including ceremonial knives, with blades longer than 6 cm, made of metal or any other material sufficiently robust to make them into potential weapons
  • scissors with blades longer than 6 cm
  • arrows and darts
  • machetes
  • meat cleavers
  • ice skates
  • ice axes and ice picks
  • crampons
  • cut-throat razors and razor blades (except for safety razors or single-use razors with the blade incorporated into the cartridge)
  • sabres, swords and swordsticks
  • ninja stars
  • penknives or flick-knives with blades of any length

 

Blunt instruments that can cause injury including:

  • martial arts equipment (such as knuckle dusters, clubs, coshes, rice flails, num-chucks, cubatons, kubasaunts)
  • fishing rods
  • baseball and softball bats
  • cricket bats
  • golf clubs
  • hockey sticks
  • lacrosse sticks
  • rigid or flexible clubs or batons (such as billy clubs, nightsticks and batons)
  • kayak and canoe paddles
  • skateboards
  • billiard cues and similar items

 

Explosives and inflammable substances represent a risk to the health of Passengers and crew or to the safety of the aircraft or of goods, including:

  • white spirit and paint thinner
  • alcoholic beverages with an alcohol content greater than 70% by volume (140% proof)
  • smoke-generating canisters or cartridges
  • flammable liquid fuel (such as petrol/benzene, diesel, lighter fluid, alcohol, ethanol)
  • detonators
  • detonators and fuses
  • explosives and explosive devices
  • non safety matches
  • fireworks, flares (of any type) and other pyrotechnics (including firecrackers and toy caps)
  • gas and large-volume gas containers (such as butane, propane, acetylene, oxygen)
  • grenades of all types mines and other explosive military devices
  • ammunition
  • replica or imitation explosive material or devices
  • underwater torch with batteries inserted
  • aerosol spray paint

 

Chemical and toxic substances, which pose a risk to the health of Passengers and crew or the security of the aircraft or property, including:

  • acids and alkalis (such as spillable ‘wet’ batteries)
  • fire extinguishers
  • infectious or biological hazard material (such as infected blood, bacteria and viruses)
  • radioactive material (such as medical or commercial isotopes)
  • material capable of spontaneous ignition or combustion
  • corrosive or bleaching substances (such as mercury, chlorine)
  • disabling or incapacitating sprays (such as pepper spray, tear gas)
  • poisons

Carriage of the following items is also permitted in unchecked baggage, but only amounts necessary for the flight will be accepted: medicines (if liquids exceed the quantities permitted in hand baggage, these must be accompanied by a medical certificate) and dietary products, as well as baby food.

It might, however, by necessary to provide proof that these items are actually needed and are genuine. You are therefore advised to carry at least proof of purchase with these items.

The carriage of liquids in unchecked baggage is permitted provided that they are within containers each of which has a maximum capacity of 100 millilitres (1/10 of a litre) or equivalent (e.g. 100 grams) and provided that the containers are then placed in a transparent re-sealable plastic bag with a capacity of no more than 1 litre (or with dimensions equal, for example, to approximately 18 x 20 cm).

Each Passenger (including infants) may carry only one plastic bag of the above-mentioned dimensions. In order to facilitate checks, all liquids carried in unchecked baggage must be presented to security check staff. Liquids include: water and other drinks, soups, syrups, creams, lotions and oils, perfumes and sprays, gels (including hair and shower gel), the contents of pressurised containers, including shaving foam, other foams and deodorants, pastes (including toothpastes), mixtures of liquids and solids, mascara and any other item of a similar consistency.

Liquids such as drinks and perfumes may be purchased in shops in the duty free areas located beyond the security check points, although their proof of purchase should be retained, and on board aircraft used by European Union airlines. Products purchased in duty free shops and on board the above-mentioned aircraft will be placed in sealed bags which you are advised not to open prior to arriving at your final destination. If you do, when you transit through any intermediate airports, the liquids purchased might be seized at the security checks of medicines and cosmetics in a limited quantity that are necessary or appropriate for a Passenger during the journey, such as hair spray or perfume. Carriage of these items is also permitted as goods shipments when appropriately packaged in accordance with the cargo regulations.

Lithium batteries. Mobile phones, laptops and other electronic devices containing lithium batteries that if damaged or if they suffer a short circuit can cause a fire.
As per EASA statement and as indicated by receipt by ENAC, devices with lithium batteries, replacement batteries and electronic cigarettes have to be inserted in your hand luggage and not in checked-in baggage.  

Did you know... facts on lithium batteries

For further details on the rules on the carriage of items by air and the most up-to-date list of articles permitted in checked baggage and in unchecked baggage, please see the website of the National Civil Aviation Authority (www.enac.gov.it).

All provisions in force in relation to air transport contained in the relevant international conventions, EU and national laws on the subject shall apply to carriage on the Flights. For a list of these conventions and laws, visit ENAC’s website (www.enac.gov.it).

Where air carriage has as its final or intermediate destination a country other than the country of departure, it is subject to the provisions, exclusions and limitations of liability referred to in Regulation (EC) No 2027/97 as most recently amended by Regulation (EC) No 889/02 and, where this does not make any provision, the Montreal Convention.

The exclusions and/or limitations of liability applicable to the Carrier also extend to its agents, officers or representatives and to third parties whose aircraft may be used by the Carrier to provide carriage, as well as the agents, officers or representatives of such third parties. No agent, officer or representative of the carrier shall have the authority to amend or remove any provision from these conditions.

The Carrier may deny carriage to any person who has acquired a ticket in contravention of the applicable laws, fares or regulations in force.

The total ticket price may include amounts due in relation to government and airport taxes that may in some cases represent a significant part of the cost of the air carriage. These taxes are included in the price or are indicated in the ‘taxes’ section of the ticket.

The carrier will do everything it can to carry the Passenger and hi/her baggage with reasonable speed. The hours indicated in the timetable or elsewhere are not binding upon the Carrier and do not constitute an essential element of this contract. The Carrier may, without notice, operate the flight with another carrier or another aircraft and may, if necessary, make changes to the flights indicated in the ticket.

The timetables may be changed without notice.

Transactions where tickets are purchased through the Call Centre or online are governed by the provisions of Legislative Decree No 206/2005, laying down a Consumer Code, under Article 7 of Law No 229 of 29 July 2003, and the relevant orders by the Autorità per le garanzie nelle comunicazioni (Communications Regulatory Authority).

SPECIAL ASSISTANCE

Rights of passengers with disabilities and reduced mobility are governed by Regulation (EC) N. 1107/2006, available at the following link http://eur-lex.europa.eu/legal- content/EN/TXT/PDF/?uri=CELEX:32006R1107&from=EN.

Assistance to this category of passengers during their stay at the airport is the responsibility of the EU  airports handling agents.

Passengers are required to communicate to Mistral Air their request for special assistance when booking to the following address: callcenter@mistralair.it and, in any case, at least 48 hours before the flight in order to allow the company to communicate their needs to the handling agents. Once received and confirmed to passengers the assistance request, Mistral Air will inform handling agents in order to guarantee assistance from check- in desks into the aircraft. It is given that, even if deadline above is not respected, Mistral Air will do everything in its power to allow carriage but please be aware in this event  carriage  cannot be assured.

In order to ensure the best service, passengers with disabilities and reduced mobility in need of special assistance must show themselves for check-in operations ahead of the other passengers and, however, in respect of the time limit for acceptance of the flight.

Type of assistance for passengers with reduced mobility:
- WCHC- Wheelchair –cabin: passengers who need wheelchair during boarding and disembarking and during the flight
- WCHS Wheelchair –step: passengers who need wheelchair during boarding and disembarking, bur self sufficient on board
- WCHR Wheelchair –ramp: passengers who need assistance only to reach the aircraft, they are self sufficient during boarding and disembarking procedure

Pregnancy is not consider as an alteration of normal status of health. Pregnant women may be carried provided that they are medically fit to fly. For air transport purposesmedical statement is required for pregnant women if pregnancy is:

  • beyond 34th weeks without any health complications
  • beyond 28th weeks in the case of  health complications or twin birth

Pregnant women  are advised to provide to the Airline, information about health status at the time of booking, sending an e-mail to callcenter@mistralair.it  in order to receive the correct assistance during boarding and inflight. In order to travel, it is required medical clearance stating that:

  • If the birth date is within four weeks;
  • there is uncertainty as to the progress of the pregnancy
  • the pregnant woman has previously given birth to twins;
  • complications may be expected
  • a risk pregnancy

The MEDIF form, duly signed by the pregnant woman and her doctor, specifically stating any need for special assistance, shall be accepted by the Carrier as medical clearance. The medical clearance must be issued maximum 7 days prior the date of departure. It is inadvisable to travel if the date of birth is expected in one week or if the birth was just one week prior the flight. It is not recommended do not travel with infant with less than 7 days.

Where Passengers with psychological or physical conditions require special assistance on board the aircraft or when boarding or disembarking from it, they must provide a certificate stating that they are fit to fly signed by a doctor (MEDIF document)

Specifically, such a medication certificate is required for:

  • passengers who, because of their physical or mental state or behaviour is not capable of taking
  • care of themselves without appropriate assistance or who might be a danger to themselves or
  • other individuals or to the safety of the flight;
  • passengers suffering from illnesses considered to be contagious and which might be transmitted
  • on board (except for normal childhood illnesses);
  • passengers requiring medical assistance or specific medical equipment, except in the cases
  • described in the previous point;
  • pregnant women with complications, or who have passed the 23rd week of pregnancy;
  • infants under the age of 7 days and/or premature infants.

Mistral Air does not allow oxigenotherapy on board.

The Carrier may deny boarding to, or may refuse to continue carriage of a Passenger or his/her baggage, or may cancel his/her booking, where this is necessary:

  • for safety or public security reasons; 
  • to prevent the breach of laws of the State of the departure or arrival city or of States which the aircraft will overfly;
  • when the conduct, or the mental or physical condition of the Passenger is such as to make special assistance from the Carrier necessary, where the Carrier is not able to provide it except under excessively burdensome conditions, or is such as to cause significant or repeated inconvenience or to put at risk the Passenger himself/herself and/or other Passengers and/or the air crew, or to constitute a danger to the material goods belonging to the Carrier or to third parties;
  • where on a previous flight the Passenger has behaved unacceptably;
  • in case of personal documents not compliant with applicable law.

Where the carriage may not be carried out by the Carrier for one of the reasons listed above or if for one of such reasons the booking is cancelled, no refund will be granted to the Passenger

BAGGAGES

Each passenger exept for infants can board one carry-on baggage, without any extra cost, each piece of baggage must not weigh more than 8kg, and not exceed a total linear dimension of 115 cm.

Number of piecesWeighDimensionCost
1 8kg cm 55x35x25 Included in the fare

In addition, only one among the following items may also be carried in cabin without any extra charge: briefcase, laptop bag, handbag or camera.

Lithium batteries. Mobile phones, laptops and other electronic devices containing lithium batteries, if damaged or if they suffer a short circuit can cause a fire. 

As per EASA statement and as indicated by ENAC Official Report it is suggested to place devices with lithium batteries and cigarettes in hand luggage and not in checked-in baggage. 

Did you know... facts on lithium batteries.

For checked baggage, weight allowance changes to the route and fare bought, therefore we kindly invite our guests to refer to the rates and to the general conditions of carriage.

Excess baggage is charged per piece as additional weight allowed in the fare purchased, during the booking As laid down by the legislation in force, under no circumstances may an item of baggage weighing more than 32 kg be carried.

The Carrier will not accept as checked baggage fragile or perishable items, money, jewellery, precious metals in general, revenue stamps, bills of exchange, share certificates or certificates for other negotiable instruments or similar, or business or work documents, sample collections, passports or any other identity documents.

An item of baggage submitted by a Passenger without a name tag will not be accepted by the Carrier.

The Carrier does not assume any liability for: perishable or fragile items that have not been properly packaged; slight damage to the outer surface of baggage such as, by way of example and not constituting an exhaustive list, marks or scratches resulting from the use of baggage for the purpose they are intended for; water damage to baggage made of non-waterproof material.

The provisions of the Montreal Convention and of Regulation (EC) No 2027/97 as amended by Regulation (EC) No 889/02 apply to Passenger’s rights in the event of destruction, loss or damage to their baggage.

Ski equipment, golf bags, surf boards and windsurfing boards may be carried on Mistral Air flights as checked baggage provided an email is sent to callcenter@mistralair.it at least 5 working days prior to the flight.

The additional charges is depending on the type of baggage carried, and can be purchased at check in counters the day of flight or keeping in touch with our callcenter at 02-89608860.

Notice regarding hoverboards: Please note that in the interest of safety for our guest and employees, Small Vehicles Powered by Lithium Batteries, such as Airwheel, solowheel, hoverboard, minisegway, balance wheel are not accepted as checked or carry-on baggage.

On payment of an extra charge, small pets may be carried in the cabin in an appropriate pet carrier, provided the total weight of the carrier, pet and any food for it does not exceed 10 kg. Carriage of pets must be requested by the Passenger at the time of purchasing the ticket.

The carrier must have a waterproof base and must be equipped with air holes. It must be no more than 48 x 33 x 29 cm in size. Where, in the opinion of the airport staff or air crew, the container is not appropriate or secure, the pet will not be accepted on board the aircraft.

The containers for food and/or drink for the pet must be sealable to prevent any accidental leakage of their contents. During the journey, the carrier must be placed on the floor, at the feet or under the seat of the Passenger. The carrier must under no circumstances be placed on any unoccupied seat or on the Passenger’s knees. Pets that, in the view of the air crew (which shall be final), may inconvenience other Passengers because of their individual characteristics (bad smell, state of health, hygiene or aggressive behaviour) will not be accepted on board. Pets must be kept inside their carriers at all times, from the start of boarding operations until the end of disembarking. Only one pet may travel inside each carrier, except for birds and other small pets, where a maximum of 3 pets of the same species is permitted per container, provided that the weight limit of 10 kg is complied with. Passengers must ensure that the rules and regulations in the destination country permit the transportation of the pet, that the pet meets the hygiene measures laid down, and that they have the documents required relating to ownership and transportation of the pet. Passengers will be liable for any damage (such as fines imposed by the destination country, etc.) caused to the Carrier in respect of the carriage of pets without appropriate documentation. The crew reserves the right to change the seats of Passengers with pets where this is necessary for compliance with safety rules. In any event, each Passenger may take no more than one pet carrier with him, and the total number allowed on one flight is no more than two carriers.

In order to check the availability of space on the aircraft and find information about the carriage of animals, you are strongly advised to send an e-mail to callcenter@mistralair.it at least 5 working days before the flight.

The carriage of animals is subject to a cost of 30.00 Euro per flight, to be paid at check-in desks or keeping in touch with our call center at 02-89608860. If any one of the provisions in the above paragraphs is not met, the Carrier reserves the right not to transport the pet.

Mistral Air does not permit the carriage of pets in the hold.

 

Description Weight Price Comment
Baggage in hold* up to 15 kg  20 euro per flight
Baggage in hold* up to 23 kg 45 euro per flight
Baggage in hold*  exceeding allowance 10 euro per extra kg per flight
Animals in cabin up to 10 Kg including cage  30 euro per flight
Golf bag*   50 euro per flight
Bicycle*   30 euro per flight
Fishing equipment*   50 euro per flight
Ski equipment*   50 euro per flight
Musical instruments*   50 euro per flight
Surf/Windsurf/Kite*   50 euro per flight
Diving*   90 euro per flight
Sport weapons*   90 euro per flight

* Maximum weight allowed is 32kg per piece

For safety reasons, starting at the time when a Passenger registers his baggage, the Carrier or the airport authorities may have the entire baggage item or part of it searched and/or inspected at any time by their staff or with the aid of technical devices, in accordance with the provisions of Regulation (EC) No 200/2008 as supplemented by Regulation (EC) No 272/2009.

By accepting these General Conditions of Carriage, Passengers expressly consent, in the broadest terms possible, to the searching and/or inspection of their baggage at any time that may be necessary. The Carrier will not be liable for damage caused to the baggage (broken locks, zips, wrapping, etc.) resulting from search and/or inspection operations, unless this is due to any negligence on its part.

The Carrier reserves the right to deny boarding to a Passenger, without incurring liability of any kind, if the Passenger refuses to allow his baggage to be searched and/or inspected or to be handed over to the local authorities.