GENERAL CONDITIONS OF CARRIAGE

These General Conditions of Carriage solely apply to scheduled flights operated by Mistral Air S.r.l. on the routes sold on the www.mistralair.it website. Passengers travelling on Mistral Air CHARTER flights are kindly requested to refer to the Mistral Air website www.mistralair.it or contact their Tour Operator.

Unless otherwise provided, for the purposes of these General Conditions of Carriage the following terms will have the meaning as set out below: • "General Conditions of Carriage" (hereafter also referred to as “GCCs”): the provisions contained in this document and solely applicable to the flights referred to in Article 1 above; • "Flights": the routes identified by Article 1 of these GCCs, to which the provisions in these GCCs apply; • “Carrier”: Mistral Air S.r.l. (hereafter also referred to as “Mistral Air”), a limited liability company whose purpose is the operating of aviation activities that it provides under the scrutiny of the relevant aviation authorities, namely the carriage by air of Passengers and baggage as referred to in these GCCs; the Carrier is in possession of an appropriate air carrier licence (COA No I-021) issued by ENAC (the Italian civil aviation authority) on 29 August 2007 in accordance with the provisions of national, international and EU law governing air transport, including the conventions on international air transport in force and, in particular, Regulation (EEC) No 2407/1992; Regulation (EC) No 2027/97 implementing the Montreal Convention of 1999; Regulation (EC) No 899/2001; Regulation (EC) No 261/2004 and subsequent amendments and additions thereto; • “General Sales Agent” (hereafter also referred to as “GSA”): limited liability company whose purpose is to pursue activities in the tourism sector, operating solely, with reference to the flights referred to in Article 1 of these GCCs, as General Agent of Mistral Air for the sale of air tickets; • "Passenger": any individual that the carrier transports or undertakes to transport, except for members of the crew; • "Baggage": the articles, personal belongings and other items in the Passenger’s possession, whether or not these have been checked in, which the Passenger may wear, use or in any case have during the flight for comfort or use during the journey and which the Carrier undertakes to transport together with the Passenger, as an accessory obligation to the contract for the transporting of an individual; • "Checked Baggage": baggage delivered to the Carrier, for which a baggage identification tag is issued; • "Unchecked Baggage": hand baggage which the Passenger may take into the aircraft cabin; • "Baggage Receipt": the document issued to the Passenger as evidence of the delivery of the Checked Baggage to Mistral Air, corresponding to a baggage identification tag placed on the baggage itself; • "Ticket": the travel document, valid for tax purposes, consisting of the document issued by the Carrier entitled "Passenger Ticket and Baggage Receipt", or, for electronic tickets, the document entitled "Electronic Passenger Ticket and Baggage Receipt" containing confirmation and a list of the flight information, and also including the Confirmation Number/Booking Reference Code; • "Boarding Card": the document issued to the Passenger when presenting at the Check-in, containing a list of the flight information, and any seat allocation in the aircraft; • "Booking Reference Code": an alphanumeric code given by the Carrier to the Passenger that identifies the purchase of the Ticket; • "Special Drawing Rights": the unit of account established in 1969 by the International Monetary Fund in order to create a single homogenous currency for international commercial transactions, quoted daily, published in the main daily papers; • "Call Center": the Carrier’s telephone assistance centre, managed by the GSA, which Passengers may contact to make bookings and purchase tickets or obtain general information on flights and purchase methods, or to request changes to tickets already booked and purchased; • "Adults": Passengers who are aged 12 or over on the date of the flight (for a single ticket) or on the date of the return (for a return flight); • "Children" or “Child”: Passengers who are aged between 2 and 11 on the date of the flight (for a single ticket) or on the date of the return (for a return flight); • "Unaccompanied Minors": in relation to domestic flights, Passengers who are aged under 14 on the date of the flight (for a single ticket) or on the date of the return (for a return flight); in relation to international flights, Passengers who are aged under 15 on the date of the flight (for a single ticket) or on the date of the return (for a return flight); • "Infant": Passengers who are aged under two on the date of the flight (for a single ticket) or on the date of the return (for a return flight); • "PIR – Property Irregularity Report": the form to be filled in by a Passenger in the event of lost, damaged or delayed baggage; the form may be obtained at the “Lost and Found” airport offices; • "Montreal Convention": the Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal on 28 May 1999; "Regulation (EC) No 2027/97": Council Regulation (EC) No 2027/97 of 9 October 1997 on air carrier liability in the event of accidents; • "Regulation (EC) No 889/02": Regulation (EC) No 889/02 of the European Parliament and of the Council of 13 May 2002 amending Regulation (EC) No 2027/97 on air carrier liability in the event of accidents; • "Navigation Law": the Navigation Law adopted under Royal Decree No 327 of 30 March 1942 and subsequent amendments and additions thereto.